Digital Government – A Briefing for State Leaders
As citizen expectations continue to rise in an ever-evolving digital landscape, governments often struggle to keep pace. We enjoy the convenience of tapping to pay for coffee, down...
Best Practices in Procuring Public Sector IT Sourcing Advisory Services
Both commercial industry and public sector entities frequently turn to outside firms to help them scope and complete a managed services procurement. This niche specialist expertis...
White Paper: Achieving Value with ITIL® 4
ITIL®1 has long been the go-to service management framework for IT organizations, but is it still relevant?
The last release – dubbed “ITIL 4” – was intended to increase focus o...
MATURING COST CAPTURE & CURRENCY: A working example of IT financial management maturity
As IT organizations evolve, the finance function must do so as well. The finance organization must transform from a reporting function to the role of strategic partner to technolo...
IT Financial Management Maturity Model
The role of the CIO and influence of IT organizations have changed radically in the last ten years. In the private sector, CIOs are part of the corporate C-suite influencing strat...
Expert Opinion: Next Generation 9-1-1
Location-based services have become so pervasive that consumers take them for granted. Yet emergency services in the USA are often unable to detect the precise location of an indiv...
Expert Opinion: Elements of Outsourcing Success
The best outsourcing agreements are durable, flexible and "continuously contemporary". They deliver value throughout the entire life of the agreement, and beyond. Achieving this ...
Expert Opinion: Strategic (Partial) Contract Terminations
Technology services contracts invariably contain partial termination rights allowing the client to terminate portions of the services for strategic realignment. Sometimes, the dri...
Expert Opinion: Better Solution Documents
Today’s highly complex multi-supplier technology solutions are predicated on sophisticated contract models that protect the interests of all parties. Contract negotiations are typ...
Dispelling the Top 3 MSI Myths
As with any industry, the IT sourcing industry sees continuous change in what is considered “best practice” to achieve their business outcomes. From large-scale outsourcing, to in...
Dispelling the Myths Around MSI – Myth 3: Service Integration is just another name for Service Management
Note: this three-part series has been posted as a complete white paper here.
The other postings are available here:
Myth 1: Introducing an Integrator Costs More
Myth 2: An ...
Asset Ownership in Outsourcing Contracts: Exploring the Tradeoffs
Modern IT infrastructure requires a significant amount of capital. There are mainframes, servers, and desktops to purchase, software licenses to buy, and maintenance to pay. One ...