In a world where consumers are routinely asked to rate experiences on a 1-5 scale - seemingly multiple times per day - many firms still grapple with establishing, reporting, managi...

or, How to create certainty when investing in leading edge technology The excitement and promise of artificial intelligence (AI) and robotic process automation (RPA) to reduce s...

Contracts are an essential part of any business relationship, but they are often structured and managed poorly. In this episode, Geof Master explains the importance of using contra...

Play #7 is all about transparency. When you invest in disciplined and transparent documentation of services and outcomes, your teams are better aligned and equipped to focus on the...

In this episode, Tim Ryckman introduces the Integris Applied approach to contracts, with a particular focus on shared service level agreements in a multi-supplier environment. Our ...

Ever wish you had a roadmap that set out a clear path for you to operate as a technology leader? That's exactly what we set out to do, partnering with NASCIO on a research-based, p...

I recently read an interesting book by Michael Munger called ‘Choosing in Groups'.  Professor Munger is an economist, former chair of the Department of Political Science at Duke Un...

Technology services agreements are complex documents and require significant detail in a number of areas. One integral component of any technology services agreement is software, w...