ITIL in an Agile World?
Agile, low-code, no-code, generative AI, DevOps, SaaS, digital business… In a world where these words are common, what is the role of a central IT department and ITIL-based servic...
Digital Government – A Briefing for State Leaders
As citizen expectations continue to rise in an ever-evolving digital landscape, governments often struggle to keep pace. We enjoy the convenience of tapping to pay for coffee, down...
Are your IT Contracts as resilient as your IT Services?
The COVID-19 Pandemic has made clear the importance of IT service resiliency.
Technology organizations and their service providers had to absorb and respond quickly to the most ...
White Paper: Achieving Value with ITIL® 4
ITIL®1 has long been the go-to service management framework for IT organizations, but is it still relevant?
The last release – dubbed “ITIL 4” – was intended to increase focus o...
Betting on the AI Business Case
or, How to create certainty when investing in leading edge technology
The excitement and promise of artificial intelligence (AI) and robotic process automation (RPA) to reduce s...
MATURING COST CAPTURE & CURRENCY: A working example of IT financial management maturity
As IT organizations evolve, the finance function must do so as well. The finance organization must transform from a reporting function to the role of strategic partner to technolo...
Integris Applied and NASCIO Partner to Shape State CIO Role
THE WOODLANDS, Texas, June 4, 2020 -- Integris Applied (www.integrisapplied.com) continues its partnership with the National Association of State CIOs (NASCIO) to evolve the role o...
IT Financial Management Maturity Model
The role of the CIO and influence of IT organizations have changed radically in the last ten years. In the private sector, CIOs are part of the corporate C-suite influencing strat...
IT Financial Management for Government
Governments are embracing the “new” way of managing technology, buying platforms and as-a-service models to meet citizen expectations. With this shift from buying things to buying...
Contracts as a Management Framework
Contracts are an essential part of any business relationship, but they are often structured and managed poorly. In this episode, Geof Master explains the importance of using contra...
Transparency as a Driver of Success
Play #7 is all about transparency. When you invest in disciplined and transparent documentation of services and outcomes, your teams are better aligned and equipped to focus on the...
The Market Test and Rebid Strategy – A Win for Innovation and Efficiency
In this episode, Randy Tucker introduces the Market Test and Rebid Strategy introduced by Integris Applied. This simple but effective framework has helped the State of Georgia inno...
The CIO Playbook – Focus on the Citizen
As technology leaders, it's easy to get caught up in the complexities of the tools and the application of our resources during implementation. But that's exactly why we need to bui...
Using Contracts to Align Teams
In this episode, Tim Ryckman introduces the Integris Applied approach to contracts, with a particular focus on shared service level agreements in a multi-supplier environment. Our ...
The CIO Playbook – Listening to the Stories of Others
Listening is one of the most underrated skills required of a great CIO. But if we consider the impact of empathy, communication, and translation have on our success on a project an...
The CIO Playbook – Using Financial Levers to Drive Change
The best people and ideas still need funding to make an impact. In this episode of the Integris Applied Thought Leadership Series, Chris Payne touches on a few of the ways CIOs can...
The CIO Playbook – The Four Forces of Government Change
The job of a CIO is complex, and focusing your energy on the most important activities is paramount. To that end, we've created a model that represents the factors we believe have ...
The State CIO Operating Model: Managing Change in a Sustainable Way
Integris Applied and The National Association of State Chief Information Officers (NASCIO) have released a fourth guide in a series on the topic of “multisourcing” and a new state ...
Integris Applied Managing Director Patrick Moore Speaks at NASCIO
Integris Applied Managing Director Patrick Moore moderated a panel at the 2019 National Association of State CIOs Annual Conference National Harbor, MD. This pinnacle event for al...
Four Forces and CIO Playbook Preview
Ever wish you had a roadmap that set out a clear path for you to operate as a technology leader? That's exactly what we set out to do, partnering with NASCIO on a research-based, p...
Five MSI Myths Overheard at Outsourcing World Summit 2019 – blog
A couple of weeks ago I attended the IAOP1 Outsourcing World Summit (OWS19) in Orlando. It was an excellent event that brought together a diverse cross-section of outsourcing prof...
Integris Applied Continues Partnership with NASCIO
In partnership with Integris Applied, the National Association of State Chief Information Officers (NASCIO) released a third report in the series, “The State CIO Operating System: ...
Integris Applied Renews Cyber Essentials Certification
Integris Applied has successfully renewed its Cyber Essentials security certification for a second year. Launched in 2014, Cyber Essentials is an initiative by the UK National Cyb...
Integris Applied Client GTA Recognized by IAOP
The Georgia Technology Authority (GTA) has been recognized by the International Association of Outsourcing Professionals (IAOP) and will be the recipient of a Global Excellence in ...
Choosing in Groups
I recently read an interesting book by Michael Munger called ‘Choosing in Groups'. Professor Munger is an economist, former chair of the Department of Political Science at Duke Un...
Tips for Technology Supplier Transitions – blog
Sooner or later, every organization that purchases technology (hardware, software and/or services) will be faced with the need to transition to a new supplier. No matter what the r...
Four Activities for Better RFX Outcomes – blog
Over the years I’ve put together scores of Requests for Proposals … and Requests for Solutions, Quotations, Tenders and Information. I’ve seen countless checklists, flowcharts and ...
Software Lists in Service Agreements
Technology services agreements are complex documents and require significant detail in a number of areas. One integral component of any technology services agreement is software, w...
World Class Functional Requirements – blog
When looking to purchase technology services, an RFP is typically the first step in the development of a long term, mutually beneficial relationship.
Developing an RFP requires ...
23 Years Later (outsourcing then and now) – blog
Occasionally, Harvard Business Review re-publishes a ‘classic’ article. These are always interesting and, provide a revealing window into leading business thinking at a particular ...
The Deflationary Impact of Outsourcing
I recently re-read an old book that’s been lying around the office for more than a decade. It’s a little out of date, and contains a few factual errors, but Chris Farrell’s “Deflat...
Eliot Ness, Al Capone and Government Change
Every time I read an article like this one describing the improvements government could find if only it were managed better, I am reminded of a quote from “The Untouchables.” Jim ...
GDPR – Are You Ready?
A couple of weeks ago there was an interesting article in Forbes, “Yes, The GDPR Will Affect Your U.S.-Based Business.” It represents an important ‘heads up’ for US companies.
...
Something Is Afoot
In the last few months I have been on the conference circuit networking, learning and listening. In some cases (www.nascio.org) I am seeing old friends I have known since my days ...
Continuously Contemporary Contracting
At a recent Wall Street Journal CIO Network meeting, Ben Fried, the Chief Information Officer at Google, sat with Nikki Waller to discuss the evolving role of the CIO. Edited exce...