Agile, low-code, no-code, generative AI, DevOps, SaaS, digital business…  In a world where these words are common, what is the role of a central IT department and ITIL-based servic...

NASCIO’s (www.nascio.org) 2017 annual conference #NASCIO17 in Austin, TX was another blockbuster event.  Doug Robinson and his team continue to improve upon a format and a particip...

IT outsourcing continues to carry with it connotations of big deals, large suppliers and loss of managerial control.  But a strategic IT sourcing strategy is a necessity for any en...

Who knows what IT lurks in the hearts of the business units? The Shadow knows! "Shadow IT" refers to "IT systems and IT solutions built and used inside organizations without exp...