Seeking change for a large infrastructure technology outsourcing (ITO) contract relationship, DIR engaged Sourcing Advisory Services (SAS) to identify and assess strategic options. Representing stakeholders across 29 agencies, and its enterprise mandate, DIR needed to consider the impacts across a broad community of interest, taking into account operational, legal, and financial constraints. SAS was able to define viable options and design a roadmap to address the service delivery and financial issues, including contingency plans at key decision points, to ensure success under all circumstances. With support from SAS, the state re-procured infrastructure services with three new service providers utilizing a multisourcing service integration (MSI) structure.
Multisourcing Service Integration: New Roles, New Rules, New Results
The move to a multisourcing environment has already happened. Now is the time to focus on integration to take advantage of its full potential.
“This project is about making the best use of taxpayer dollars. The new data center services project will stabilize services for our state agency customers, improve responses to state agency needs and allow visibility into system costs so that agencies can manage their use of services for increased efficiency.”
Karen Robinson, Chief Information Officer, State of Texas
“The Texas Department of Information Resources’ initiative to deliver infrastructure resources on such a large scale is an extremely complex undertaking. Our deep infrastructure services integration experience is what enables us to take on the breadth and depth of a program like this, helping the DIR strike a perfect balance between flexibility and cost, while facilitating the potential expansion to other agencies in the future.”
Richard Dicketts, Corporate Vice President, Infrastructure Services Leader North America and UK, Capgemini
- State of Texas: Texas Department of Information Resources Signs New Data Center Services Contracts for State
- Capgemini: Capgemini Signs Major Infrastructure Management Services Deal with US State of Texas- Complex Multi-Sourcing Project Will Optimize and Cut Costs of IT Operations for 28 Statewide Government Agencies
- Xerox: Xerox Creates Data Centers, Secure Cloud-Based IT Infrastructure for Texas Under $848 Million Contract