Integris Applied has been collaborating with Scopism, the world leader in developing and promoting the practices known as service integration and management (SIAM), over the last two years. In September 2024 we co-hosted two popular online events that highlighted organizations which have implemented SIAM services in their multi-sourced IT ecosystems. Following the success of those events, Scopism invited Integris Applied to become their exclusive distribution channel for SIAM-related products in the Americas region, and the current partnership was born. That partnership has continued to grow and expand to new areas of collaboration in 2025.
This year, Scopism also has been updating and expanding the SIAM Body of Knowledge (BoK), the global reference library for the SIAM methodology. Integris Applied agreed to contribute to the BoK by leading the development of a topical compendium focused on our area of unique expertise, resulting in the volume “Practical Procurement for SIAM”. The 2025 SIAM BoK, along with our compendium, was announced and published on November 3, 2025 at the annual Service North conference in Manchester, UK. This was the first contribution to the BoK by a US-based company, and we are proud to share it with our many partners and customers.
Also for the first time, Integris Applied helped to sponsor Service North, with company owner Diane Druitt and senior advisor Matt Reprogle in attendance. In conjunction with the publication of the compendium, Matt was the featured speaker at a session “Driving Integration Through Managed Services Procurement”. In this talk, Matt shared best practices developed by Integris Applied for fostering a positive relationship between customer and provider, building a modular contract structure, and especially on how to ensure services integrate and operate with all parties in an IT ecosystem, most notably other service providers.
A point of emphasis in the discussion was that integrating services within an organization is a mandate regardless whether the enterprise has specifically designated a “service integrator” function. Even if an organization is outsourcing for the first time, the service provider must work with internal technical teams, help desks, and customers for smooth service delivery. And driving this integration can happen all through the procurement journey, from setting the strategy to contract structure to negotiation and on to award and transition. Remember, your greatest leverage to influence vendor behavior exists before signing the contract.
Learn more by accessing the free download of all volumes in the SIAM BoK at the SIAM Community site here: https://scopism.circle.so/c/body-of-knowledge/ The SIAM Community is accessible via free registration, and we strongly encourage anyone interested in SIAM to create an account, read, and even participate with the more than 4,200 members from around the world. It’s a great resource and a welcoming environment.
The compendium “Practical Procurement for SIAM” is available for free download here: https://scopism.circle.so/c/body-of-knowledge/practical-procurement-for-siam
Are you working on maturing and better integrating your overall IT service delivery model, whether internally managed or outsourced? Are you considering a new sourcing strategy, or facing renewals and renegotiations? Need advisory services to navigate the complex procurement process for managed services? Looking for other opportunities to address budget challenges, streamline your IT financial management, or optimize your contract portfolio? Integris Applied strategic advisors and experienced practitioners can help. Just contact us here or at info@integrisapplied.com for a free consultation with one of our senior advisors. We look forward to hearing from you.
