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May 12, 2023

Demystifying Service Level Metrics

Practical advice on setting, reporting, and communicating metrics that matter.
White Paper
May 1, 2023

Digital Government – A Briefing for State Leaders

Citizens expect dealing with government to be as easy as tapping to pay for coffee. A short primer for state leaders on what digital government is and how to begin.
White Paper
June 18, 2022

Case Study: Building an IT Contract Portfolio Before the Transition Service Agreement Ran Out

A newly independent specialty retailer had to replace its former parent's IT contracts with its own. We helped it review 200+ potential vendors and put…
White Paper
October 9, 2020

Best Practices in Procuring Public Sector IT Sourcing Advisory Services

Hiring a sourcing advisor for a public sector IT procurement? Guidance and real example proposals for scoping and buying this specialist expertise.
White Paper
September 9, 2020

White Paper: Achieving Value with ITIL® 4

ITIL®1 has long been the go-to service management framework for IT organizations, but is it still relevant? The last release – dubbed “ITIL 4” –…
White Paper
June 29, 2020

MATURING COST CAPTURE & CURRENCY: A working example of IT financial management maturity

As IT organizations evolve, the finance function must do so as well.  The finance organization must transform from a reporting function to the role of…
White Paper
April 23, 2020

IT Financial Management Maturity Model

The role of the CIO and influence of IT organizations have changed radically in the last ten years.  In the private sector, CIOs are part…
White Paper
May 24, 2018

Case Study: Claims Processing – Kaizen in Business Process Management

In 2015, a US-based multi-billion dollar workers compensation firm was facing a problem familiar to many successful enterprises – rapid expansion leading to organizational fragmentation…
White Paper
May 22, 2018

Expert Opinion: Next Generation 9-1-1

Location-based services have become so pervasive that consumers take them for granted. Yet emergency services in the USA are often unable to detect the precise…
White Paper
March 27, 2018

Case Study: Georgia Technology Authority

Since 2008, Integris Applied executives have been helping the Georgia Technology Authority (GTA) continually improve the State’s infrastructure.  During that time, GTA has established a new benchmark for state…

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