Effective Chargeback Processes: Powered by Service Request and Asset Management
In today’s rapidly evolving digital landscape, managing IT finances effectively is more crucial than ever. Information Technology Financial Management (ITFM) and chargeback systems play a pivotal role in ensuring that organizations not only keep their IT budgets in check but ...
Scopism – SIAM USA Webinar
Integris Applied is pleased to be working with Scopism to evolve and communicate the best practices of service integration and management (SIAM) in the US through a series of public webinars. Effective government services depend on strong IT and digital ...
ITIL in an Agile World?
Agile, low-code, no-code, generative AI, DevOps, SaaS, digital business… In a world where these words are common, what is the role of a central IT department and ITIL-based service management frameworks? A 2020 Integris Applied white paper considered when and ...
Demystifying Service Level Metrics
In a world where consumers are routinely asked to rate experiences on a 1-5 scale - seemingly multiple times per day - many firms still grapple with establishing, reporting, managing, and communicating service level metrics effectively. Despite years of accumulated ...
Digital Government – A Briefing for State Leaders
As citizen expectations continue to rise in an ever-evolving digital landscape, governments often struggle to keep pace. We enjoy the convenience of tapping to pay for coffee, downloading books from the library with a few clicks, and subscribing to grocery ...
