Scopism – SIAM USA Webinar
Integris Applied is pleased to be working with Scopism to evolve and communicate the best practices of service integration and management (SIAM) in the US through a series of public webinars. Effective government services depend on strong IT and digital ...
ITIL in an Agile World?
Agile, low-code, no-code, generative AI, DevOps, SaaS, digital business… In a world where these words are common, what is the role of a central IT department and ITIL-based service management frameworks? A 2020 Integris Applied white paper considered when and ...
Demystifying Service Level Metrics
In a world where consumers are routinely asked to rate experiences on a 1-5 scale - seemingly multiple times per day - many firms still grapple with establishing, reporting, managing, and communicating service level metrics effectively. Despite years of accumulated ...
Digital Government – A Briefing for State Leaders
As citizen expectations continue to rise in an ever-evolving digital landscape, governments often struggle to keep pace. We enjoy the convenience of tapping to pay for coffee, downloading books from the library with a few clicks, and subscribing to grocery ...
State IT Leaders Face Greater Demands and Lower Budgets
Due to the COVID-19 Pandemic, state IT leaders have been called on to expand the services they provide, particularly in support of remote working and citizen-facing call centers. Next year will bring still more focus on improving cybersecurity, increased digital ...
