Due to the COVID-19 Pandemic, state IT leaders have been called on to expand the services they provide, particularly in support of remote working and citizen-facing call centers.  Next year will bring still more focus on improving cybersecurity, increased digital ...
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The COVID-19 Pandemic has made clear the importance of IT service resiliency. Technology organizations and their service providers had to absorb and respond quickly to the most massive IT operating model and service delivery shift in history.  Business continuity plans ...
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Both commercial industry and public sector entities frequently turn to outside firms to help them scope and complete a managed services procurement.  This niche specialist expertise is known as “sourcing advisory”.  Hiring such firms can bring significant value to clients ...
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It is with great sadness that we announce the passing of our friend and founder, Les Druitt, on August 30, 2020. From those of us who worked with Les in a professional relationship, he is remembered for his continual optimism, ...
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ITIL®1 has long been the go-to service management framework for IT organizations, but is it still relevant? The last release – dubbed “ITIL 4” – was intended to increase focus on flexibility, business value, and support of a digital and ...
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