Are your IT Contracts as resilient as your IT Services?
The COVID-19 Pandemic has made clear the importance of IT service resiliency. Technology organizations and their service providers had to absorb and respond quickly to the most massive IT operating model and service delivery shift in history. Business continuity plans ...
Best Practices in Procuring Public Sector IT Sourcing Advisory Services
Both commercial industry and public sector entities frequently turn to outside firms to help them scope and complete a managed services procurement. This niche specialist expertise is known as “sourcing advisory”. Hiring such firms can bring significant value to clients ...
In Memoriam: Les Druitt
It is with great sadness that we announce the passing of our friend and founder, Les Druitt, on August 30, 2020. From those of us who worked with Les in a professional relationship, he is remembered for his continual optimism, ...
White Paper: Achieving Value with ITIL® 4
ITIL®1 has long been the go-to service management framework for IT organizations, but is it still relevant? The last release – dubbed “ITIL 4” – was intended to increase focus on flexibility, business value, and support of a digital and ...
Betting on the AI Business Case
or, How to create certainty when investing in leading edge technology The excitement and promise of artificial intelligence (AI) and robotic process automation (RPA) to reduce service desk costs and improve customer experience has been huge. And why not? RPA ...
