Both commercial industry and public sector entities frequently turn to outside firms to help them scope and complete a managed services procurement.  This niche specialist expertise is known as “sourcing advisory”.  Hiring such firms can bring significant value to clients ...
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It is with great sadness that we announce the passing of our friend and founder, Les Druitt, on August 30, 2020. From those of us who worked with Les in a professional relationship, he is remembered for his continual optimism, ...
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ITIL®1 has long been the go-to service management framework for IT organizations, but is it still relevant? The last release – dubbed “ITIL 4” – was intended to increase focus on flexibility, business value, and support of a digital and ...
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or, How to create certainty when investing in leading edge technology The excitement and promise of artificial intelligence (AI) and robotic process automation (RPA) to reduce service desk costs and improve customer experience has been huge.  And why not?  RPA ...
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As IT organizations evolve, the finance function must do so as well.  The finance organization must transform from a reporting function to the role of strategic partner to technology and business strategy.  It must ensure that essential business data (both ...
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