“Why can’t your IT service providers all just get along?”
Stephanie Overby addresses some of the focus areas to encourage service providers to operate more tightly in a multisourced environment in her recent article on CIO.com. One of the items mentioned is service level agreements spanning across multiple providers.
Integris Applied has been a pioneer in developing shared service level agreements to incentivize several providers to work together in delivering quality services. Further detail on these shared service levels is included in our white paper on Multisourcing Service Integration.
– Tim Ryckman, 28-Aug-2013 – [bio]