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Article / White Paper / Expert Opinion
September 1, 2015

Dispelling the Top 3 MSI Myths

As with any industry, the IT sourcing industry sees continuous change in what is considered “best practice” to achieve their business outcomes.  From large-scale outsourcing,…
Article / Expert Opinion
October 30, 2014

Dispelling the Myths Around MSI – Myth 3: Service Integration is just another name for Service Management

Note: this three-part series has been posted as a complete white paper here. The other postings are available here: Myth 1: Introducing an Integrator Costs More Myth…
Article / Expert Opinion
April 27, 2014

Dispelling the Myths Around MSI – Myth 2: An Integrator is merely a substitute for governance

Note: this three-part series has been posted as a complete white paper here. The other postings are available here:Myth 1: Introducing an Integrator Costs MoreMyth 3: Service…
Article / Expert Opinion
January 29, 2014

Dispelling the Myths Around MSI

Introduction In Gartner’s “Hype Cycle for IT Infrastructure and Outsourcing Services, 2013”,, Multi-sourcing Service Integration (MSI) or Service Integration and Management (SIAM) is described as…

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