Articles by Rory McClure

Strategic Practitioner · View full profile →

White Paper: Achieving Value with ITIL® 4

ITIL®1 has long been the go-to service management framework for IT organizations, but is it still relevant? The last release – dubbed “ITIL 4” –…

Article

September 20, 2019

Transparency as a Driver of Success

Play #7 is all about transparency. When you invest in disciplined and transparent documentation of services and outcomes, your teams are better aligned and equipped…

Article

August 19, 2015

Incumbent Recompete Proposals

This short article, about what trips incumbents up during a rebid process in public sector procurement, really rang true with me. Having facilitated evaluations so…