Demystifying Service Level Metrics
In a world where consumers are routinely asked to rate experiences on a 1-5 scale - seemingly multiple times per day - many firms still grapple with establishing, reporting, managi...
State IT Leaders Face Greater Demands and Lower Budgets
Due to the COVID-19 Pandemic, state IT leaders have been called on to expand the services they provide, particularly in support of remote working and citizen-facing call centers. ...
Are your IT Contracts as resilient as your IT Services?
The COVID-19 Pandemic has made clear the importance of IT service resiliency.
Technology organizations and their service providers had to absorb and respond quickly to the most ...
Best Practices in Procuring Public Sector IT Sourcing Advisory Services
Both commercial industry and public sector entities frequently turn to outside firms to help them scope and complete a managed services procurement. This niche specialist expertis...
Betting on the AI Business Case
or, How to create certainty when investing in leading edge technology
The excitement and promise of artificial intelligence (AI) and robotic process automation (RPA) to reduce s...
Contracts as a Management Framework
Contracts are an essential part of any business relationship, but they are often structured and managed poorly. In this episode, Geof Master explains the importance of using contra...
Transparency as a Driver of Success
Play #7 is all about transparency. When you invest in disciplined and transparent documentation of services and outcomes, your teams are better aligned and equipped to focus on the...
The Market Test and Rebid Strategy – A Win for Innovation and Efficiency
In this episode, Randy Tucker introduces the Market Test and Rebid Strategy introduced by Integris Applied. This simple but effective framework has helped the State of Georgia inno...
The CIO Playbook – Focus on the Citizen
As technology leaders, it's easy to get caught up in the complexities of the tools and the application of our resources during implementation. But that's exactly why we need to bui...
Using Contracts to Align Teams
In this episode, Tim Ryckman introduces the Integris Applied approach to contracts, with a particular focus on shared service level agreements in a multi-supplier environment. Our ...
The CIO Playbook – Listening to the Stories of Others
Listening is one of the most underrated skills required of a great CIO. But if we consider the impact of empathy, communication, and translation have on our success on a project an...
The CIO Playbook – Using Financial Levers to Drive Change
The best people and ideas still need funding to make an impact. In this episode of the Integris Applied Thought Leadership Series, Chris Payne touches on a few of the ways CIOs can...
The CIO Playbook – The Four Forces of Government Change
The job of a CIO is complex, and focusing your energy on the most important activities is paramount. To that end, we've created a model that represents the factors we believe have ...
Four Forces and CIO Playbook Preview
Ever wish you had a roadmap that set out a clear path for you to operate as a technology leader? That's exactly what we set out to do, partnering with NASCIO on a research-based, p...
Five MSI Myths Overheard at Outsourcing World Summit 2019 – blog
A couple of weeks ago I attended the IAOP1 Outsourcing World Summit (OWS19) in Orlando. It was an excellent event that brought together a diverse cross-section of outsourcing prof...
Choosing in Groups
I recently read an interesting book by Michael Munger called ‘Choosing in Groups'. Professor Munger is an economist, former chair of the Department of Political Science at Duke Un...
Tips for Technology Supplier Transitions – blog
Sooner or later, every organization that purchases technology (hardware, software and/or services) will be faced with the need to transition to a new supplier. No matter what the r...
Four Activities for Better RFX Outcomes – blog
Over the years I’ve put together scores of Requests for Proposals … and Requests for Solutions, Quotations, Tenders and Information. I’ve seen countless checklists, flowcharts and ...
Software Lists in Service Agreements
Technology services agreements are complex documents and require significant detail in a number of areas. One integral component of any technology services agreement is software, w...
Continuously Contemporary Contracting
At a recent Wall Street Journal CIO Network meeting, Ben Fried, the Chief Information Officer at Google, sat with Nikki Waller to discuss the evolving role of the CIO. Edited exce...