The Joy and Pain of Accountability: IT Services Chargeback
The Joy: Shared Responsibility
Using chargeback for internal IT services assigns cost to the cost-causer. Consumption can be monitored, and responsibility is shared between the ...
Transparency is Effectiveness: Five Reasons to Communicate Budgetary Guidance in RFPs
Releasing current costs or budgetary guidance to potential proposers has been common in IT services RFPs/procurements for decades, yet it’s always a matter of great debate.
Many...
Are your IT Contracts as resilient as your IT Services?
The COVID-19 Pandemic has made clear the importance of IT service resiliency.
Technology organizations and their service providers had to absorb and respond quickly to the most ...
Using Contracts to Align Teams
In this episode, Tim Ryckman introduces the Integris Applied approach to contracts, with a particular focus on shared service level agreements in a multi-supplier environment. Our ...
Expert Opinion: Next Generation 9-1-1
Location-based services have become so pervasive that consumers take them for granted. Yet emergency services in the USA are often unable to detect the precise location of an indiv...
Success Story: Texas Department of Information Resources
Integris Applied has a history of finding innovative solutions to seemingly intractable challenges. See how we helped the Texas Department of Information Resources in their quest ...
Expert Opinion: Elements of Outsourcing Success
The best outsourcing agreements are durable, flexible and "continuously contemporary". They deliver value throughout the entire life of the agreement, and beyond. Achieving this ...
Expert Opinion: Strategic (Partial) Contract Terminations
Technology services contracts invariably contain partial termination rights allowing the client to terminate portions of the services for strategic realignment. Sometimes, the dri...
The CIO OS: A Platform for Change
IT outsourcing continues to carry with it connotations of big deals, large suppliers and loss of managerial control. But a strategic IT sourcing strategy is a necessity for any en...
IA and Randy Tucker Nominated for Industry Leadership of the Year
Integris Applied is pleased to announce the nomination of Randy Tucker for StateScoop’s “Industry Leadership of the Year” award. This is a well-deserved accolade for his (and the ...
Dispelling the Top 3 MSI Myths
As with any industry, the IT sourcing industry sees continuous change in what is considered “best practice” to achieve their business outcomes. From large-scale outsourcing, to in...
Fostering Innovation and Collaboration in Public Sector Procurement
Yes, it's possible.
Sourcing IT services in the public sector presents a unique set of challenges. Government entities often run defensive procurements, seeking to avoid protes...
Dispelling the Myths Around MSI – Myth 3: Service Integration is just another name for Service Management
Note: this three-part series has been posted as a complete white paper here.
The other postings are available here:
Myth 1: Introducing an Integrator Costs More
Myth 2: An ...
Texas Department of Information Resources Governance Model Honored by NASCIO
As enterprises in the public and private sector explore uses of new technologies to help citizens and customers, Integris Applied is proud to be helping states create governance an...
Outsourcing Management – The Basics Count
The IT outsourcing industry has lots of advice available about optimum management models, tools, methods, and processes. With the growth of multi-supplier outsourcing and cloud-ba...
The contract is not “King” in outsourcing
The outsourcing industry has traditionally focused resources on bidding and negotiating strong contracts. But once a deal is complete, buyers often put less emphasis and minimal r...
Dysfunction Across Functions – The need for coordination expertise
In his landmark 1975 book on software engineering, The Mythical Man Month, Fred Brooks (the manager who led development of IBM’s original mainframe operating system OS/360) set out...
Due Diligence – a way to improve sourcing success
Every IT outsourcing transaction involves a phase of due diligence. The purpose of due diligence is for the buyer and seller to validate whether the assumptions they've made about ...
Addressing Risk in Sourcing Relationships
It's difficult to make predictions, especially about the future.
Risk is a part of the deal that never relates to something good. The word itself is about the potential for "som...
Win/Win is a Cliche, but it is a Cliche Because it Works
“Win / Win.”
We have heard the phrase a thousand times. Sometimes it seems the concept is so common that we see it stamped on boxes of kids’ breakfast cereal and on cartons of d...
CIO.com: How to Get Multiple IT Outsourcing Providers to Play Nice
"Why can't your IT service providers all just get along?"
Stephanie Overby addresses some of the focus areas to encourage service providers to operate more tightly in a multisou...