ITIL in an Agile World?
Agile, low-code, no-code, generative AI, DevOps, SaaS, digital business… In a world where these words are common, what is the role of a central IT department and ITIL-based service management frameworks? A 2020 Integris Applied white paper considered when and ...
Demystifying Service Level Metrics
In a world where consumers are routinely asked to rate experiences on a 1-5 scale - seemingly multiple times per day - many firms still grapple with establishing, reporting, managing, and communicating service level metrics effectively. Despite years of accumulated ...
Digital Government – A Briefing for State Leaders
As citizen expectations continue to rise in an ever-evolving digital landscape, governments often struggle to keep pace. We enjoy the convenience of tapping to pay for coffee, downloading books from the library with a few clicks, and subscribing to grocery ...
State IT Leaders Face Greater Demands and Lower Budgets
Due to the COVID-19 Pandemic, state IT leaders have been called on to expand the services they provide, particularly in support of remote working and citizen-facing call centers. Next year will bring still more focus on improving cybersecurity, increased digital ...
Are your IT Contracts as resilient as your IT Services?
The COVID-19 Pandemic has made clear the importance of IT service resiliency. Technology organizations and their service providers had to absorb and respond quickly to the most massive IT operating model and service delivery shift in history. Business continuity plans ...
