State IT Leaders Face Greater Demands and Lower Budgets
Due to the COVID-19 Pandemic, state IT leaders have been called on to expand the services they provide, particularly in support of remote working and citizen-facing call centers. ...
Best Practices in Procuring Public Sector IT Sourcing Advisory Services
Both commercial industry and public sector entities frequently turn to outside firms to help them scope and complete a managed services procurement. This niche specialist expertis...
Betting on the AI Business Case
or, How to create certainty when investing in leading edge technology
The excitement and promise of artificial intelligence (AI) and robotic process automation (RPA) to reduce s...
MATURING COST CAPTURE & CURRENCY: A working example of IT financial management maturity
As IT organizations evolve, the finance function must do so as well. The finance organization must transform from a reporting function to the role of strategic partner to technolo...
IT Financial Management Maturity Model
The role of the CIO and influence of IT organizations have changed radically in the last ten years. In the private sector, CIOs are part of the corporate C-suite influencing strat...
IT Financial Management for Government
Governments are embracing the “new” way of managing technology, buying platforms and as-a-service models to meet citizen expectations. With this shift from buying things to buying...
Asset Ownership in Outsourcing Contracts: Exploring the Tradeoffs
Modern IT infrastructure requires a significant amount of capital. There are mainframes, servers, and desktops to purchase, software licenses to buy, and maintenance to pay. One ...
Dispelling the Myths Around MSI
Introduction
In Gartner’s “Hype Cycle for IT Infrastructure and Outsourcing Services, 2013”,, Multi-sourcing Service Integration (MSI) or Service Integration and Management (S...
Government Outsourcing: It’s the Same but Different
Every business has industry-unique requirements that must be attended to when contemplating a business process change as significant as outsourcing. State government is no differe...
Data Collection: The Foundation of Fact-Based Decision Making
One key element in the preparation of any request for proposal (RFP) for outsourced services is the collection of data: both service volumes and financial data. This information w...
Levers to Optimize the Sourcing Business Case
Numerous factors influence the financial business case of any information technology outsourcing (ITO) initiative, including general market conditions, competition, and service pro...