An accomplished leader and advisor with a blend of expertise in IT operations, contracting, and finance, Tim has led numerous projects as a client and advisor in sectors ranging from automotive to investment banking to public sector.  He has consulted regarding IT and sourcing strategy, conducted assessments of financial performance, assessed and re-written service level agreements, and led teams through procurements and negotiations.

In the last ten years under Integris Applied, Tim has focused almost largely on public sector, advising and leading some of the largest and most complex state government IT infrastructure sourcing initiatives to-date.  Prior to his advisory career, Tim worked at Delphi Corporation as an IT service delivery manager and as global finance lead for data and voice managed network services.

Representative Engagements

• US Retailer – Divestiture / Private Equity: Rationalized 200+ vendors for firm to operate as a standalone entity.  Established or re-negotiated 80+ contracts.
• Department of Defense / Defense Health Agency: Assisting in Enterprise IT Services (EITS) Program with strategy, financial modeling, and communications.
• Commonwealth of Virginia: Key participant in Commonwealth of Virginia comprehensive 10-month assessment of the Virginia Information Technology Agency’s (VITA) delivery model, contract structure, financial model and governance structure.  Then led initiatives to transform the agency to a multi-supplier integration service operation followed by a series of large procurements and participated in the disentanglement from the previous supplier.
• State of Georgia: Brought in to identify cost savings opportunities and building a consumption management program. Identified issues in with agency customer relationships and define program of services evolution, contract renegotiation, and customer communication and training.  Introduced multisourcing service integration and led collaborative renegotiations with incumbent, in parallel with procurements for service integration and new delivery towers.
• Automotive Original Equipment Manufacturer: Conducted assessment of service levels for 20 existing contracts with 900 specific metrics.
• Media and Communications Provider: conducted assessment of service management and governance organization for new multisource endeavor and established governance forums. Conducted financial analysis for multisourced $100M application development project.
• Investment Bank: Advised client regarding scope and strategy for outsourcing $350M annual spend of network services; gathered and rationalized network and site inventory; facilitated service provider due diligence; led statement of work negotiation sessions.

Education and Credentials

• Master of Business Administration, University of Michigan: Stephen M. Ross School of Business, Ann Arbor, MI – Emphasis in IT and Finance
• Bachelor of Science – Management Information Systems, Oakland University, Rochester, MI – Departmental Honors in Management Information Systems – Dean’s List
• ITIL 4 Foundation Certificate in IT Service Management
• Certified TBM Executive

Articles and Publications

• “State IT Leaders Face Greater Demands and Lower Budgets.” 17-Dec-2020
• “Are your IT Contracts as resilient as your IT Services?” 12-Oct-2020
• White Paper (co-author): “Best Practices in Procuring Public Sector IT Sourcing Advisory Services.” 9-Oct-2020
• White Paper (co-author): “Achieving Value with ITIL 4.” 9-Sep-2020
• “Betting on the AI Business Case – How to create certainty when investing in leading edge technology.” 19-Aug-2020
• Video: “Using Contracts to Align Teams.” 31-Jul-2019
• “Choosing in Groups.” 30-Oct-2017
• “The Shadow (IT) Knows.” 28-May-2015
• “Outsourcing…[and multisourcing]…evolving thanks to the cloud.” 21-Oct-2013
• White Paper (co-author): “Levers to Optimize the Sourcing Business Case.” 22-June-2012

Tim Ryckman’s profile on LinkedIn