Agile, low-code, no-code, generative AI, DevOps, SaaS, digital business…  In a world where these words are common, what is the role of a central IT department and ITIL-based servic...

Introduction In Gartner’s “Hype Cycle for IT Infrastructure and Outsourcing Services, 2013”,, Multi-sourcing Service Integration (MSI) or Service Integration and Management (S...