Agile, low-code, no-code, generative AI, DevOps, SaaS, digital business… In a world where these words are common, what is the role of a central IT department and ITIL-based servic...
As citizen expectations continue to rise in an ever-evolving digital landscape, governments often struggle to keep pace. We enjoy the convenience of tapping to pay for coffee, down...
Both commercial industry and public sector entities frequently turn to outside firms to help them scope and complete a managed services procurement. This niche specialist expertis...
ITIL®1 has long been the go-to service management framework for IT organizations, but is it still relevant?
The last release – dubbed “ITIL 4” – was intended to increase focus o...
As IT organizations evolve, the finance function must do so as well. The finance organization must transform from a reporting function to the role of strategic partner to technolo...
The role of the CIO and influence of IT organizations have changed radically in the last ten years. In the private sector, CIOs are part of the corporate C-suite influencing strat...
In his landmark 1975 book on software engineering, The Mythical Man Month, Fred Brooks (the manager who led development of IBM’s original mainframe operating system OS/360) set out...
Every IT outsourcing transaction involves a phase of due diligence. The purpose of due diligence is for the buyer and seller to validate whether the assumptions they've made about ...
Introduction
In Gartner’s “Hype Cycle for IT Infrastructure and Outsourcing Services, 2013”,, Multi-sourcing Service Integration (MSI) or Service Integration and Management (S...
The Statement of Work (SOW) is at the heart of every outsourcing agreement. A good SOW will only cover the what and not the how. At least that has been the industry gospel until ...
It's difficult to make predictions, especially about the future.
Risk is a part of the deal that never relates to something good. The word itself is about the potential for "som...
“Win / Win.”
We have heard the phrase a thousand times. Sometimes it seems the concept is so common that we see it stamped on boxes of kids’ breakfast cereal and on cartons of d...
Clients are increasingly moving toward multisourcing. The old reasons (establishing relationships with "best-of-breed" providers and maintaining internal competitiveness) still ap...
"Why can't your IT service providers all just get along?"
Stephanie Overby addresses some of the focus areas to encourage service providers to operate more tightly in a multisou...
This whitepaper by Hannah Patterson provides a nice description of Integration Services and the challenges associated with the model. Some of the interesting points are that the SI...
The move to a multisourcing environment has already happened. Now is the time to focus on integration to take advantage of its full potential.
Akin Gump and Sourcing Advisory Se...
Every business has industry-unique requirements that must be attended to when contemplating a business process change as significant as outsourcing. State government is no differe...