ITIL in an Agile World?
Agile, low-code, no-code, generative AI, DevOps, SaaS, digital business… In a world where these words are common, what is the role of a central IT department and ITIL-based servic...
Demystifying Service Level Metrics
In a world where consumers are routinely asked to rate experiences on a 1-5 scale - seemingly multiple times per day - many firms still grapple with establishing, reporting, managi...
Are your IT Contracts as resilient as your IT Services?
The COVID-19 Pandemic has made clear the importance of IT service resiliency.
Technology organizations and their service providers had to absorb and respond quickly to the most ...
Expert Opinion: Next Generation 9-1-1
Location-based services have become so pervasive that consumers take them for granted. Yet emergency services in the USA are often unable to detect the precise location of an indiv...
Management Consultants vs. Artificial Intelligence
Last month, The Economist published a special report on AI technology in the workplace. One article ("AI providers will increasingly compete with management consultancies”) report...
Success Story: Texas Department of Information Resources
Integris Applied has a history of finding innovative solutions to seemingly intractable challenges. See how we helped the Texas Department of Information Resources in their quest ...
Expert Opinion: Elements of Outsourcing Success
The best outsourcing agreements are durable, flexible and "continuously contemporary". They deliver value throughout the entire life of the agreement, and beyond. Achieving this ...
Expert Opinion: Better Solution Documents
Today’s highly complex multi-supplier technology solutions are predicated on sophisticated contract models that protect the interests of all parties. Contract negotiations are typ...
The CIO OS: A Platform for Change
IT outsourcing continues to carry with it connotations of big deals, large suppliers and loss of managerial control. But a strategic IT sourcing strategy is a necessity for any en...
IA and Randy Tucker Nominated for Industry Leadership of the Year
Integris Applied is pleased to announce the nomination of Randy Tucker for StateScoop’s “Industry Leadership of the Year” award. This is a well-deserved accolade for his (and the ...
Dispelling the Top 3 MSI Myths
As with any industry, the IT sourcing industry sees continuous change in what is considered “best practice” to achieve their business outcomes. From large-scale outsourcing, to in...
Druitt Speaking at IAOP Luncheon
Les Druitt, Principal and Founder of Integris Applied, will be speaking at an IAOP luncheon in Atlanta on Wednesday, July 15.
Les will join Calvin Rhodes (CIO, State of Georgia)...
The Shadow (IT) Knows…
Who knows what IT lurks in the hearts of the business units? The Shadow knows!
"Shadow IT" refers to "IT systems and IT solutions built and used inside organizations without exp...
Dean Johnson (NASCIO / GTA) on Cloud, “Plug-and-Play” Platform
At the mid-year NASCIO conference, held in Alexandria, VA, cloud and "as-a-service" were popular topics. In the following videos, Dean Johnson, Chief Operating Officer of the Geor...
StateScoopTV Highlights Georgia Technology Authority’s Dean Johnson
Dean Johnson, Chief Operating Officer for the Georgia Technology Authority (GTA), was recently interviewed by StateScoopTV. Topics included innovation; how the existing IT outsour...
Dispelling the Myths Around MSI – Myth 3: Service Integration is just another name for Service Management
Note: this three-part series has been posted as a complete white paper here.
The other postings are available here:
Myth 1: Introducing an Integrator Costs More
Myth 2: An ...
Texas Department of Information Resources Governance Model Honored by NASCIO
As enterprises in the public and private sector explore uses of new technologies to help citizens and customers, Integris Applied is proud to be helping states create governance an...
Dysfunction Across Functions – The need for coordination expertise
In his landmark 1975 book on software engineering, The Mythical Man Month, Fred Brooks (the manager who led development of IBM’s original mainframe operating system OS/360) set out...
Dispelling the Myths Around MSI
Introduction
In Gartner’s “Hype Cycle for IT Infrastructure and Outsourcing Services, 2013”,, Multi-sourcing Service Integration (MSI) or Service Integration and Management (S...
Outsourcing…[and multisourcing]…evolving thanks to the cloud
Clients are increasingly moving toward multisourcing. The old reasons (establishing relationships with "best-of-breed" providers and maintaining internal competitiveness) still ap...
CIO.com: How to Get Multiple IT Outsourcing Providers to Play Nice
"Why can't your IT service providers all just get along?"
Stephanie Overby addresses some of the focus areas to encourage service providers to operate more tightly in a multisou...
Assembling the Jigsaw: Service Integration and Management
This whitepaper by Hannah Patterson provides a nice description of Integration Services and the challenges associated with the model. Some of the interesting points are that the SI...
CIO.com: 9 Tips for How to Use Operating Level Agreements in Multisourcing
Operating Level Agreements (OLAs) are evolving from simple performance specifications to records of interdependence and shared accountabilities – something fundamentally new in the...
Multisourcing Service Integration: New Roles, New Rules, New Results
The move to a multisourcing environment has already happened. Now is the time to focus on integration to take advantage of its full potential.
Akin Gump and Sourcing Advisory Se...